How do I let you know an oil/fluid has been changed or maintenance activities performed?

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There are a few ways you can let us know an oil has been changed including:

  • Informing us of maintenance activities you have taken on a machine. – This is very simple either on the sample results page, where you find the sample you want and click the letter A,B,C or X taking you to the page with the sample bottle picture on. From here you can press the Action taken button (2a) or on the pdf report you have already downloaded via 1a, you can click the flag of the report letter on the top right of the page (1b). Either of these take you to the action taken page (1c or 2b) where you fill in the Maintenance activities e.g. “changed” and “oil Level” and action details as “fluid changed” or “oil changed” in combination with any other activities you may have done. Press save for each of these. These will show to the diagnostician on the next sample and form part of the historical data for your machine sample point.
  • Updating sample information – If the issue is you need to let us know there was a mistake with the original sample information such as incorrect hours, grade etc you can update this on the sample results page by clicking on the edit sample data button (3a) and then updating the information such as informing us the oils and filters were changed by ticking the relevant boxes, correcting the sample date etc on 3b. If you are updating minor details such as oil hours, unit hours, sample date etc then these have little impact on the diagnosis generally and so a re-interpretation is usually not required. Equally informing us that fluid and filters were changed does not require a re-interpretation as these details are used on the next rather than the current sample. Re-interpretation is required though if the fluid brand or grade changes for the current sample, so please request a reinterpretation before downloading the updated report for these circumstances. If you changed the brand/grade of oil since the sample was taken you can inform us of this at the next sample you create and send to us as you will need to fill in the current oil type/brand and grade in use.

updating oil details How do I let you know an oil/fluid has been changed or maintenance activities performed?

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