If you see check bottle label, this label already exists there are a few potential causes:
- You or your colleague may have already scanned the bottle. Check your current Queue or samples in transit to see if you have already submitted first. You can delete an entry if it is wrong and needs updating. If you have a pile of samples to register try turning the bottle upside down once you have registered it (make sure the lid is screwed tight first) so you don’t double register it.
- You filled in another field wrong – the error message comes up when the barcode can’t be submitted. That is to prevent duplicate usage however, it can also be because of errors in the data typed. Common reasons are fluid and meter reading values must be whole numbers I.e. no decimals or comma separators. Typing 1 year into the field or don’t know can also have the same effect. Equally fluid added topup a lot of people like to put the units of litres at the end. We assume it’s in litres and entering a letter causes the entry to not submit. Another reason is attaching a picture that is too large to the submission (1mb is max file size so sorry no 4k images). Finally the sample notes box copying and pasting text from word or web pages also pastes formatting and can be seen by the security settings as trying to enter code into the database so the data is blocked.
- If all else fails it may be Someone else may have typed the code. It’s very rare but someone else may have mistyped their barcode and it matched one of your bottles. These are all corrected when they reach the lab so it would have to have happened very recently not stop you using your bottle. If this is the case add an extra 0 at the end of the code and we will partial match the barcode when it arrives. If this still doesn’t solve then it is likely step 2 where a field has been entered incorrectly in the pre-reg process. Read again the kinds of errors you can potentially make when entering the data and can cause issues and have another go.