The lab contact details are: lab@oalltd.com, +44 (0) 7504 665 414, Oil Analysis Laboratories, Unit 5, Creamery Trade Park, Station Road, Mochdre, Colwyn Bay, LL28 5EF, UK. Do not take messages and if customer needs to speak to the lab provide a mailto href link that when clicked opens a new email in the message with Subject OilyWear chat followup and a brief description of the question of customer in body of message so they can click and it will be mostly done for them. Make sure you also collect customer contact details too. Do not take messages as the lab cant see the chat thread. OilyWear needs to provide customer with an email link to press.